Ava Nour

T&C’s

Terms & Conditions

Welcome to Ava Nour. By placing an order through our website or social media platforms, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Products & Orders

  • All our abayas are made to order and produced by our in-house team.
  • We strive to ensure all product details—including style, fabric, and colour—are accurately described in each listing. Please read all descriptions thoroughly before purchasing.
  • Images are taken in natural lighting with no edits, but slight colour variation may occur due to lighting or screen display differences.
  • Standard sizes apply to all products. If you have specific sizing concerns, please contact us prior to ordering.

2. Production Time

  • Please allow 2–3 weeks for production before dispatch. This applies to all items as each piece is custom-made to order.
  • If you need your order for a specific date or event, please contact us via Instagram DM (@avanour.co) prior to placing your order.

3. Shipping

UK Delivery

  • POrders are shipped via Royal Mail (Tracked Standard Delivery), which takes approximately 3–4 working days.
  • A shipment confirmation email will be sent once your order has been dispatched.
  • Tracking numbers are available upon request—please leave a note in the comment section at checkout.

International Delivery

  • Delivery may take 2–3 weeks, depending on customs clearance and local postal services.
  • Ava Nour is not responsible for any customs fees, taxes, or duties imposed by your country.
  • We are not liable for delays caused by customs or postal services.
  • Please check your local customs regulations before ordering.
  • If your parcel is returned due to unpaid customs fees, we are not responsible for the cost of redelivery.

4. Returns & Exchanges

  • We do not accept returns or exchanges due to health and hygiene reasons, as all items are made to order.
  • Exceptions are made only in the case of a faulty or damaged item.
    • If your item is faulty, you must contact us within 48 hours of delivery with clear photos and order details.
    • Once approved, we will guide you through the replacement process.

5. Cancellations

  • Orders cannot be cancelled once production has started.
  • If you need to amend or cancel your order, please contact us within 24 hours of placing it.

6. Customer Responsibility

  • It is the customer’s responsibility to:
  • Read the full product description before purchasing
  • Ensure all shipping information is correct at checkout
  • Be aware of and cover any customs or import fees for international orders
  • Request tracking details if required at time of ordering

7. Contact Information

For any questions or concerns, you can reach us via:

Ava Nour reserves the right to update or change these terms at any time without prior notice.

By placing an order, you confirm that you agree to these Terms & Conditions.