Privacy Policy
At Ava Nour, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard your data when you interact with our store.
1. Information We Collect
When you place an order or interact with our website/social media, we may collect the following:
- Name
- Email address
- Shipping address
- Phone number (optional)
- Payment information (processed securely via our payment provider)
- Any other information you voluntarily provide (e.g. custom order notes)
2. How We Use Your Information
Your information is used to:
- Process and fulfill your order
- Contact you with updates regarding your order
- Respond to customer service queries
- Improve your shopping experience with Ava Nour
We do not share, sell, or rent your information to third parties. We may share your data only when necessary (e.g. with a courier for delivery purposes).
3. Payment Security
All transactions are processed through secure third-party payment gateways (e.g. PayPal, Stripe). Ava Nour does not store or have access to your full credit/debit card details.
4. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected]
5. Cookies & Tracking
We may use cookies on our website to enhance your user experience and analyze website performance. You can choose to disable cookies through your browser settings.
6. Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and continued use of our site means you accept these updates.
Checkout Disclaimer
By placing an order with Ava Nour, you acknowledge and agree to the following:
- You have read and understood the product descriptions, including sizing, fabric, and colour details.
- You accept our 2–3 week production timeframe for made-to-order items.
- You understand that returns and exchanges are not accepted unless the item is faulty.
- You are responsible for any customs or import fees for international orders.
- You have reviewed and agreed to our full Terms & Conditions and Privacy Policy.