Refund policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
14-Day Return Window
You have 14 days from the date of delivery to return or exchange your item. Items must be unused, in original condition, and in original packaging.
Eligible for Return
The following items are eligible for return or exchange:
- Unworn and unwashed items with tags attached
- Items in original packaging
- Items with proof of purchase
- Defective or damaged items
Non-Eligible Items
The following items cannot be returned or exchanged:
- Final sale items
- Gift cards
- Personalized or custom items
- Items without proof of purchase
How to Return
Contact our customer service team to initiate a return. We'll provide you with a return authorization and shipping instructions. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Questions about returns or exchanges? Contact our customer service team at info.avanour@gmail.com